MarvelBet is a leading online betting site in Bangladesh and India, offering a wide range of world-class gaming products to its players. This guide provides information to new users to help familiarize themselves with the site.
General
This section answers general questions that new players may have about MarvelBet.
Why Should I Choose MarvelBet?
MarvelBet offers a wide range of world-class gaming products and is Bangladesh most trusted brand. The site offers players a signup bonus, unlimited deposit bonus, unlimited cashback, redemptions & rewards, speedy deposit & withdrawal, and 24/7 world-class customer service.
What Types of Games Does MarvelBet Offer?
MarvelBet offers live dealer casino games like Roulette, Baccarat, AndarBahar, Dragon Tiger, and Sic Bo, sports betting, progressive slots games, a wide selection of classic and video slots, the best table games like blackjack and pokers, and E-Games.
Can I Play MarvelBet Games for Free?
Yes, most of the games offer a free-play mode.
Is MarvelBet Licensed to Offer Online Casino Games?
Yes, MarvelBet is licensed and regulated by the Curacao authority.
What Should I Do if My Game is Not Loading?
If the game is not loading, players should try clearing their browser cache and cookies, and restarting their internet browser.
Where Can I Find Information About the Affiliate Program?
All information related to the MarvelBet affiliate program and respective contacts can be found on the MarvelBet Affiliate Program page.
What Happens if I Lose My Internet Connection While Playing a Game?
All game rounds are logged, and successful bets will still be valid. For more information, players should read MarvelBet’s disconnection policy.
Where Can I Quickly Search for My Favorite Games?
Players should log in to their account and tick the heart icon in any of their favorite games. Their favorite game will appear under the Favorite Section.
What Should I Do if an Error or Other Technical Issue Occurs in a Game While Playing?
Players should contact the customer service and provide the following information: Game/Game ID, exact/approximate time when the game was played, stake amount, and account balance before and after the game, error message received, or explanation of the issue (if possible, provide a screenshot).
Can I Play Multiple Games at the Same Time?
No, players can only play one game at a time.
What Should I Do if the Video Stream Keeps Freezing?
We advise players to close other running programs, reduce the screen resolution, or resize the browser.
What happens if the live dealer makes a mistake?
If the live dealer makes an error during a game round, the game will be temporarily paused while the dealer informs the pit boss. Players will be notified via chat, and if a resolution cannot be reached immediately, the game round will be cancelled and refunded.
Can the dealers or the pit boss assist with account-related queries?
No, dealers and pit bosses are not able to assist with any questions regarding player accounts.
Where can I find the betting limits for live casino games?
At MarvelBet, you can easily view the minimum and maximum betting limits for each live casino game by checking under the table’s name before starting to play.
Where can I find the rules for a game?
You can find the rules for all games within the game itself by clicking on the information icon (usually represented by a “i” or “?” symbol). The rules will provide all necessary information on how to play the game, including the payout table, game features, and special symbols. If you have any questions or concerns, our customer service team is available 24/7 to assist you.
MarvelBet Registration and Login Information
How do I create an account with MarvelBet?
To create an account with MarvelBet, simply click on “Join now” at the top-right corner of the page, fill out the form, accept the terms and conditions, and click “Signup.”
What information is required to create an account?
To create an account, you will need to provide your username, email address, password, name, gender, mobile/telephone number, date of birth, and preferred currency.
What should I do if I am having trouble creating an account?
If you encounter any issues while creating an account, our system will provide details of what is missing or incorrect. Please ensure that all mandatory fields are filled out correctly, that you have entered a valid email address, and that your desired username is not already taken. MarvelBet only accepts players from Bangladesh.
What should I do if I forget my username?
If you forget your username, simply contact customer service with your email address and mobile number, and date of birth.
What should I do if I forget my password?
If you forget your password, click on “Forgot Password?” below the login bar at the top of the page, enter your username and email address used during account creation, enter the security code, and click “Submit.” We will send an email with a link to reset your password.
Are there any age restrictions for creating an account?
Yes, only individuals aged 18 years or above can create an account.
In which currency can I create an account?
MarvelBet only accepts BDT and INR.
From which countries can I register an account?
You can only register an account from Bangladesh and India.
Can I create an account on behalf of someone else?
No, accounts are strictly personal, and it is the responsibility of the account holder to keep login details secure.
What should I do if I am unable to register due to my data already being entered?
Contact customer service for assistance.
Is it possible for me to register multiple accounts?
No, each user can only register and use one account.
What should I do if I’m unable to log in to my account?
If you are unable to log in to your account, make sure you are entering your password correctly, as it is case-sensitive. If you have attempted to log in three times with an incorrect password, your account will be locked. If this happens, you can contact Customer Service for assistance.
Marvelbet Account and Verification
What is KYC?
KYC (Know Your Customer) is a process used to verify a customer’s identity using reliable source documents.
What documents are required for KYC verification?
You may be asked to provide one or more of the following documents: National Identification (ID) card, Passport, or Driving License. The documents provided must be clear, visible, and include your full name, date of birth, photo, and expiry date.
Can I update my account details?
Yes, you can change your date of birth and gender by logging into your account, clicking on “Account” under the dropdown arrow near your username, selecting “Edit Profile,” updating the necessary details, and clicking on the “Update Profile” button. For other changes or updates, please contact Customer Service for the identity verification process.
What happens if I refuse to provide the necessary documents for KYC verification?
Your MarvelBet account will be suspended if the information provided is suspected to be false.
Are my documents secure?
All documents will be stored on a secure server. We ask customers to cover sensitive data on copies sent to us.
Why does MarvelBet require my personal information?
We are required by law to verify the identity of our players.
Is underage gambling allowed on MarvelBet?
No, it is illegal for anyone under the age of 18 to gamble on MarvelBet.
How do I close my account?
Contact Customer Service to close your account.
How long does the verification process take?
Documents are verified within 24 hours.
If my address is already stated on my ID, do I still need to provide proof of address?
Yes, you will still need to provide proof of address, such as a recent utility bill or driving license, to confirm your residential address.
Can I provide a photocopied document?
A clear photo of the document is preferred. Please do not provide black and white copies.
What should I do if I do not have the necessary documents?
Contact Customer Service for assistance.
Sports Book
What is Sports Betting?
Sports betting is the act of predicting the outcome of a particular sport and placing a wager on it. It involves choosing from various bet types and sports to bet on. At MarvelBet, we offer a wide variety of sports to choose from, including American football, basketball, soccer, tennis, horse racing, golf, boxing, baseball, and more.
Can I Bet on Sports Online?
Yes, you can place a bet on sports online.
How to Bet?
To place a bet on any match, follow these steps:
STEP 1: Go to the sport page of your choice.
STEP 2: Select the game type you want to bet on from the tabs on the left of the page.
STEP 3: Click on the odds corresponding to your selected outcome for that bet type.
STEP 4: A box will appear on the left part of your screen, showing details of your selection. Enter your stake in the box.
STEP 5: Double-check all details before clicking on the “Place Bet” button below the box.
Banking Methods
What deposit methods do you accept?
We accept the following deposit methods: Net Banking (IMPS/NEFT), PhonePe, and PayTM. All real money deposits are subject to a 1x wagering requirement. Alternatively, you may also convert Marvel Privilege Loyalty Points to playing credits.
How do I deposit funds?
To make a deposit, please follow these steps:
- Log in to your account
- Click on “Deposit” at the dropdown arrow near your username
- Select your preferred payment method. For Net Banking, please contact Customer Service
- Enter the amount of deposit
- Enter your payment details
- Confirm your deposit
What currencies do you accept?
We only accept INR: Indian Rupees.
How do I withdraw funds?
To make a withdrawal, please follow these steps:
- Log in to your account
- Click on “Withdraw” at the dropdown arrow near your username
- Click on “Add Bank Account” button to register your withdrawal bank account details
- Click on “Fill Withdrawal Form” button and fill in all required information, then click “Submit”
How do I deposit via Net Banking?
To make a deposit via Net Banking, please follow these steps:
- Log in to your account
- Click on “Deposit” at the dropdown arrow near your username
- In the “Deposit” tab of your MarvelBet account, click on “Get Bank Detail”
- Enter the deposit amount and click “Request Bank Detail”
- Perform the bank deposit to the bank detail link you received
- Click on “Fill Deposit Form” to create your deposit request. Fill in all required information and click “Deposit” To avoid any delays in processing the deposit, kindly ensure that all information is submitted correctly.
Is it safe to deposit and withdraw funds?
Yes, it is safe because MarvelBet uses only certified and secure payment methods.
Promotions
Where can I see available promotions and bonuses?
You can find all available promotions and bonuses on the promotion page.
Why has my promotion bonus activation locked part of my funds?
Your funds will be locked to the specific product related to the promotion until you meet the wagering requirements. To view your current credits from your promotion wallet, please follow these steps:
- Log in to your account
- Click on “Wallet” under the dropdown arrow near your username
- You will be able to see the following: Main (withdraw) Balance, Promotion Balance, and Product Wallet
How can I claim my bonus?
To claim your bonus, please follow these steps:
- Go to the Promotion Page
- Click on the respective promotion
- Click on “Join Promotion”
- Enter the amount and activate the promotion
How do I cancel my active promotion?
To cancel your active promotion, please contact Customer Service.
What are wagering requirements?
Wagering requirements are multipliers that represent the number of times you have to play through a bonus before you are able to withdraw your winnings.
Do you offer any first deposit bonus?
Yes, MarvelBet offers a 100% first deposit bonus for our new members.
Where can I check my casino game history?
You can check your previous game history under “Settings” located in the bottom corner of your game screen.